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EMOTIONAL LABOR AND WORKPLACE VIOLENCE OF PRESCHOOL TEACHERS
2nd International Conference on Environmental Health & Global Climate Change
Souk Young Kim and Eunju Seo
Eulji University, South Korea Shinsung University, South Korea
Posters & Accepted Abstracts: Occup Med Health Aff
DOI:
Abstract
Purpose: The purpose of this study was to assess emotional labor and workplace violence of preschool teachers and to analyze the relationship between emotional labor and workplace violence. Methods: The study surveyed 255 preschool teachers from July to September 2016 in Korea. The questionnaire was structurally designed to include items about emotional labor and workplace violence. For the analysis of the collected data, the SPSS 24.0 software was used, and descriptive statistics, t-test and correlation analysis were conducted. Results: In emotional labors of preschool teachers, 芒�?�?effort for emotional control/diversity芒�?�? scored 76.25(�?卤17.61), 芒�?�?Overload for client service/conflict芒�?�? 65.28(�?卤25.94), 芒�?�?emotional dissonance and damage芒�?�? 57.52(�?卤24.79), 芒�?�?organizational supervision/monitoring芒�?�? 49.23(�?卤25.82), and 芒�?�?organizational support/protection system芒�?�? scored 41.66(�?卤19.03) out of 100. According to the reference guideline of this measures, the score of 芒�?�?Overload for client service/conflict芒�?�? and 芒�?�?organizational supervision/monitoring芒�?�? were 芒�?�?warning/caution芒�?�? level. In workplace violence of preschool teachers, 芒�?�?customer芒�?�?s emotional and sexual violence芒�?�? scored 7.12(�?卤11.84), 芒�?�?colleague芒�?�?s emotional and sexual violence芒�?�? 4.98(�?卤12.34), 芒�?�?customer/college芒�?�?s physical violence芒�?�? 1.67(�?卤10.50) and 芒�?�?organizational support system against violence芒�?�? scored 43.69(�?卤28.87) out of 100. According to the reference guideline of this measures, the score of 芒�?�?colleague芒�?�?s emotional and sexual violence芒�?�? was 芒�?�?warning/caution芒�?�? level. In the correlation analysis between emotional labor and workplace violence, 芒�?�?effort for emotional control/ diversity芒�?�?, 芒�?�?Overload for client service/conflict芒�?�?, 芒�?�?emotional dissonance and damage芒�?�?, 芒�?�?organizational supervision/monitoring芒�?�? were positively correlated with 芒�?�?customer芒�?�?s emotional and sexual violence芒�?�?, 芒�?�?college芒�?�?s emotional and sexual violence芒�?�?, 芒�?�?customer/college芒�?�?s physical violence芒�?�?. Conclusions: Emotional labor level of preschool teacher was high and emotional labor were positively correlated with workplace violence. Therefore, measures are needed to reduce the emotional labor of preschool teachers and organizational support are required.Biography
Souk Young Kim presently working in Eulji University, South Korea. His main research interest includes Clinical Physiology, Health Psychology, and Abnormal physiology.
